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General Passholder Discussion
- Thread starter Elise
- Start date
Pete999films
Member
It is working for me also. Not sure many people will take the offer of friends and families up at that price. Lol
Can't see where you upload any photos. There is only an option for the account holder, so theoretically anyone can use these passes. (From website:
You account picture is also used to allow you to have access to our park installation, choose an image that reflect your face. Please do not use images of animals or object, only your face.')
No parallel running or testing of the new system, or actually checking that they are are correct for that matter.
The only saving grace that they have is that most other parks are in dire straits!
Can't see where you upload any photos. There is only an option for the account holder, so theoretically anyone can use these passes. (From website:
'Photo (optional)
To change your current account picture, select the new image and save.You account picture is also used to allow you to have access to our park installation, choose an image that reflect your face. Please do not use images of animals or object, only your face.')
No parallel running or testing of the new system, or actually checking that they are are correct for that matter.
The only saving grace that they have is that most other parks are in dire straits!
I’ve just tried too and it works now too. Guest services also wrote back confirming the issue has been fixed but if there are any more then we need to contact them again.
There’s an option to add more accounts onto your main one and I’ve done this with my sons and moms pass.
manwithstick
Member
What does everyone else’s pass say for dates - mine still says June 16 to June 30th
Mine says march 31 but they was due to expire then
Stevie
Member
My other passes say they’ve already been redeemed to another account.. I’ve got 3 on my wallet but can’t add photos to any but mine
Passes also say they expire March 15th but they actually expire October 17th
deathvalleydemon
Member
We've got 4 annual passes, had the email a few days ago, finally today we reset the password saw this on facebook
that isnt the case for me, only the one pass is showing.
that isnt the case for me, only the one pass is showing.
Photos will be on the website only - I believe they will appear on the scanners when they scan at the gates most likely (and won't populate into google wallet/apple wallet)
I don't think this system is very ideal. I am reluctant to renew my passes until this is resolved and properly operating.
I feel bad for guest services who are trying their best to resolve and support this when it isn't their system, its another company entirely. (Much love to Guest Services!)
Wilko
Member
I think they need to do a step by step guide for this. I've got 3 passes under my name by the looks of it, and only my photo online (which is sideways) and there's nowhere to put any more. If my wife takes the kids I don't know what will happen and also have no idea what to do if the Safari Park ask to see passes as proof as they have done in the past.
Pete999films
Member
I have noted that there is a section called related accounts so you can set up accounts for each member. You can set up using first and last name and then create an account. If you client on the named person, it gives you the opportunity to edit details and one of these options is to upload a photo. This looks as though it is the way of uploading an photo for children on your account and the pass and I assume they will link it somehow. It gives you the opportunity to link it to an e-mail address, but you may not want to go down this route for children, which I personally don't. If this is the way, then it isn't very user friendly and in this day of apps, I wonder why they don't go down the route of a looping group app which could be utilised by all parks. I am far from an IT expert.
Themeparksandy1981
Member
So I added all 3 passes to my Apple wallet and also send my daughter hers so she can have it on her phone.
So I take it they will have new scanners on the door so my Apple wallet will open up and I select the passes.
I do wonder how it will work in the shop.
Also has anyone had to upload there pictures again?
So I take it they will have new scanners on the door so my Apple wallet will open up and I select the passes.
I do wonder how it will work in the shop.
Also has anyone had to upload there pictures again?
They have new scanners and when they scan the apple wallet pass, your photo displays on the new scanner. We are here today and it’s very simple . We’ve had no trouble. In the shops and food outlets you just show the qr code pass.
CoasterEnthusiast
Member
They were letting anyone with a QR code through the main gates, no scanners or anything just a quick look. Hope this helps.
Stevie
Member
How did it know what pass related to which photo? The setup is confusing as hell.
Currently I have all 3 passes assigned to me.. i made two affiliate personas and gave them photos but can’t assign a pass as it says they’re already in use.
I've created related account thinking I would be able to assign the different passes to them but it wouldn't allow me to do that.
I really don't know what they are doing and why they are making it so complicated.
Themeparksandy1981
Member
With the pass I just sent a link to my daughter’s phone and she just added to her wallet. When they scanned mine and my sons passes it just gave a green tick no pic came up on there scanner.